christianM-69

Problem:
The client is trying to update their credits for automatic translation in WPML but encounters an issue where the credit count on the website is stuck at 98, despite having sufficient credits assigned. The website only offers a pay-as-you-go option without the ability to refresh the credit balance.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the site key by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. Log in to your site, go to Plugins >> Add New Plugin > Commercial tab and click the ‘Unregister WPML from this site’ link if it exists.
4. Click the ‘Register WPML’ link.
5. Click the ‘Get a key for this site’ link. It will generate a new key for your site, and you can also assign the credits using that popup.
6. Copy the key and paste it back into the input box and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.