Problem: After installing WPML on your site, you encountered a conflict with the 'hedotstore - WooCommerce advanced-flat-rate-shipping-for-woocommerce-premium' plugin, which prevented you from logging into the WordPress Dashboard. Solution: We identified that the issue was related to a known error, which you can review here: WPML Errata. We applied a fix that resolved the conflict, allowing you to log in successfully. Note that there is a notice about ICanLocalize migration, which should be run on the production site and can be ignored on your staging site until the website is moved to production.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Then try to access the backend again. This will create a debug.log file in /wp-content/. Let me know what’s in that file, or share the error message you see.
Problem: You are experiencing issues with the language switcher button on your site, which only functions correctly after refreshing the page. This problem occurs due to ajax loading. Solution: We have identified that the issue stems from a conflict between the Bricks Forge plugin and WPML. To resolve this, you can try deactivating the Bricks Forge plugin to see if the language switcher then works as expected without needing a page refresh. If deactivating the plugin resolves the issue, it suggests that the plugin alters how page transitions are handled, which interferes with the language switcher's immediate response. Since this plugin has not been verified to work with WPML, we recommend contacting the theme authors for further assistance or searching for an alternative plugin that is compatible with WPML. You can find WPML compatible plugins here: https://wpml.org/plugin/
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: You are experiencing a fatal error after installing WPML on your site running PHP 8.1, WordPress, and Bricks with the latest update. Solution: If you're encountering this issue, we recommend you try the following steps: 1. Navigate to the file located at:
file and change "private" to "public" on line 169. It should read:
public function build_migration_required() {
3. Log in to your site, activate the WPML plugin, and complete the setup process. 4. Go to WPML → Translation Management → Translators and deactivate the old translation service. 5. Then, navigate to WPML → Support → Troubleshooting and perform the following actions: - Select "Reset professional translation state." - If there are no translations available, choose "Reset and deactivate WPML." After completing these steps, you should be able to activate WPML and set it up without encountering any errors in the future.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the slideshow on their homepage was not displaying the correct images as set in the Bricks editor. Despite updating the homepage similar to the product page, the problem persisted, showing different or outdated images in different languages. Solution: The client managed to resolve the issue independently by adjusting CSS classes related to the slideshow. It was suggested that the problem might not be directly related to WPML but could be a theme-specific issue. If you're experiencing similar issues, we recommend checking your theme settings or contacting the theme author for further assistance. Additionally, ensure that you have the latest versions of your themes and plugins installed. If this solution does not apply to your case, or if it seems outdated, please visit our known issues page at https://wpml.org/known-issues/ and consider opening a new support ticket for personalized assistance. We also recommend checking the version of the permanent fix and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through our support forum at WPML support forum.
Problem: The client reported that headers or images created from custom post types were not displaying in languages other than the main language. The issue was observed on various pages, including the homepage and product pages. Solution: We resolved the issue by editing the English language version of the product directly in the WordPress admin area. Here are the steps we recommend: 1. Navigate to the problematic post in the WPML language editor. 2. Click on 'Edit' for the English version of the post. 3. Click 'Update' to resave the post. We suggest trying these steps for other English language products or pages to see if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: The client was experiencing an issue where the homepage, which was already translated, was not displaying the translated language.
Solution: 1. We recommended the client to clear all caching on the site, including any external caching services like Cloudflare. 2. We checked the site and noticed that the English homepage was missing the Bricks elements, which indicated a potential issue with the translation delivery. 3. We delivered the English translation again, which resolved the problem and the translated homepage displayed correctly.
If you're experiencing a similar issue, we recommend you try clearing your site's cache and re-delivering the translation. If the problem persists, it might be due to a different cause. In such cases, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is irrelevant to your case, either because it's outdated or not applicable, please open a new support ticket with us.
