Problem: The client reported that translations on their French homepage were reverting to English, despite being previously translated. Specific issues included homepage elements and section titles rolling back to English after attempts to re-translate and save them. Additionally, the text "Subscribe to get access to all of the latest recipes and updates!" in the footer could not be translated again using String Translations. Solution: We asked the client to attempt re-translating the reverted content and monitored the page to ensure the translations did not revert again. For the specific issue with the footer text not being translatable via String Translations, we created a separate ticket to address this problem. You can follow the progress of this issue here.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: If you're experiencing issues with translating category buttons in the sidebar using Kadence, and they do not appear in the Dashboard > Widget area, or if you have problems with measurement units in the French version of your site displaying incorrectly, we can help. Solution: For translating category buttons, we recommend adding the following XML configuration to your site:
You can add this through WPML -> Settings -> Custom XML Configuration. After adding the XML, you can find the strings for translation by navigating to the WPML String Translation page. Although this method might not be the most user-friendly, currently, it is the necessary approach due to how the data is stored.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue where recipe measurements display incorrectly in the French version of their website on mobile devices. Initially, measurements appear in US customary units and decimals instead of fractions and grams. This issue corrects itself when switching to the English version and then returning to the French recipe card. Solution: We recommend the following steps to address the issue: 1. Ensure that the language switching functionality is correctly configured in WPML to maintain consistent measurement units across different languages. 2. Check the settings in the WP Recipe Maker plugin, as it might be retaining settings from the previously viewed language version. 3. Clear the cache on your mobile device as it might be displaying an old version of the page. 4. If these steps do not resolve the issue, we suggest opening a new support ticket with us. Please include any relevant details and steps you have already tried.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to contact us for further assistance at WPML support forum.
Problem:
The client is unable to locate and translate the text above the search box in the Kadence modal search box on their website.
Solution:
We advised the client that the text they are trying to translate is added through the theme's functions.php file and is not set up for translation by default.
To make this text translatable, they should replace the existing function in
functions.php
with the following code:
function kt_add_form_title( $form ) {
$content = '<div class="search-modal-content"><h5>' . __('What are you looking for?', 'your-text-domain') . '</h5></div>';
return $content . $form;
}
After updating the function, they should navigate to WPML->Themes and Plugin Localization to scan the theme and then translate the text using WPML's String Translation. For more details on theme internationalization, visit WordPress Theme Internationalization.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to translate the author link to point to the about page in the second language, translate sidebar category buttons, and set up a different newsletter pop-up for each language using Mailerlite. Solution: 1) For the author link, we recommended checking if the link is saved as a string that can be translated via WPML's String Translation. If not found, the client should follow the guide on finding strings that don't appear on the string translation page (documentation). Additionally, we provided a custom code solution to dynamically change the author link based on the current language using WPML functions:
2) For translating sidebar buttons, since they are part of a WordPress widget block, we directed the client to follow the steps in our guide on translating widgets (documentation). If the widgets are not appearing under Appearance > Widgets due to theme limitations, contacting the theme developer for assistance was recommended. 3) Regarding the Mailerlite pop-up, since WPML does not currently integrate with Mailerlite, we suggested manually creating separate pop-ups for each language or contacting the plugin author about potential integration with WPML.
If this solution does not resolve your issue or seems outdated, please check related known issues (here), verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
