Problem: When switching from English to Dutch on the website, the cart content is removed despite the 'synchronize cart content' setting being enabled in WooCommerce Multilingual & Multicurrency. Solution: If you're experiencing this issue, we recommend selecting the option Prompt for a confirmation and reset the cart. This setting helps manage the cart contents when changing languages. Additionally, you can display the list of items cleared from the cart by adding a widget we created for this purpose. For more details, please visit Clearing Cart Contents When Language or Currency Change.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client needed to set up different confirmation pages for different languages in Gravity Forms using the WPML add-on. The English version should redirect to /thankyou-page/ and the Dutch version to /bedankt-pagina/, but the client was unsure how to configure this.
Solution: We informed the client that while it is not possible to select different confirmation pages directly, there is a workaround. The client can manually translate the thank you page, allowing full control over its appearance in different languages. Here are the steps we recommended: 1. Go to WPML > Translation Management, select the thank you page, and choose "Duplicate". 2. Switch the language from the top admin bar to the desired language for the duplicated content. 3. Find the duplicated page, hover over it, and select "Edit with Elementor" (or the page builder in use) to customize the page for that language.
This method allows the client to have a completely different design for the thank you page in each language without needing to select a different page. We also provided documentation on using different translation editors for different pages: https://wpml.org/documentation/translating-your-contents/ using-different-translation-editors-for-different-pages/
If this solution does not apply or is outdated, or if further assistance is needed, we encourage the client to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, ensure the latest versions of themes and plugins are installed, and if necessary, open a new support ticket: https://wpml.org/forums/forum/english-support/.
