joaoR-15

Problem:
The client was unable to translate the text inside a contact form created with the Getwid plugin.

Solution:
We recommended registering the Getwid contact form blocks for translation by adding custom language configuration XML code. The client should navigate to WPML > Settings > Custom XML Configuration tab and add the following code:

After adding the code, the client should update the page in Portuguese to ensure the field texts are translated. For more information, we provided a link to our documentation on making custom Gutenberg blocks translatable: https://wpml.org/documentation/support/language-configuration-files/make-custom-gutenberg-blocks-translatable/

If this solution doesn't look relevant, please open a new support ticket in our forum: https://wpml.org/forums/forum/english-support/

Problem:
The client is experiencing issues with translating the titles of toggle boxes created with the Getwid plugin. Although the titles appear translated in the editor, the original text is displayed on the website. Additionally, the client is unable to translate the strings on the payment method blocks for PayPal and credit card using the Booklium theme.
Solution:
If you're experiencing issues with translating custom blocks, such as toggle box titles that are not updating on your website, we recommend you to create a custom language configuration file. This will register the titles for translation. You can follow our step-by-step documentation on how to make custom Gutenberg blocks translatable:

• Make Custom Gutenberg Blocks Translatable

After creating the custom language configuration, re-translate the page and check if the issue is resolved.
For the issue with translating payment method strings, we will address this in a separate support ticket to ensure focused assistance.

If this solution doesn't look relevant to your issue, please open a new support ticket with us, and we'll be happy to help.