nicolasF-39

Problem:
You have installed WPML and its add-ons but are unable to find a way to install the Media Translation add-on from your WordPress dashboard.
Solution:
If you're experiencing this issue, we recommend trying the following steps:
1. Navigate to Plugins → Add New in your WordPress dashboard and select the Commercial tab. Here, you can use our installer to add the Media Translation add-on.
2. Alternatively, you can manually download the Media Translation add-on as a .zip package from your WPML account by selecting Download WPML manually, and then upload it to your site.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client is trying to translate multiple WPForms on their website. They have activated the translation for WPForms, but when they go to Translation Management, they can only see one form available for translation instead of all five.

Solution:
1. We asked the client to ensure they are following our documentation on creating multilingual forms with WPForms and WPML, which can be found here: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/.

2. We recommended increasing the WP Memory Limit as it is a minimum requirement for WPML. Instructions on how to do this can be found here: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit.

3. We provided a custom search URL for the client to find existing tickets with similar issues and the solutions recommended by our colleagues: https://www.google.com/search?q=site%3Awpml.org%2Fforums+not+all+wpforms+show+up+in+translation+management.

4. We clarified that the existing tickets shared are related to the same issue of WPForms not being visible in WPML > Translation Management and asked the client to confirm if this is the issue they are experiencing.

If this solution doesn't look relevant, please open a new support ticket here: WPML Support Forum.