nicolasF-39

Problem:
You have installed WPML and its add-ons but are unable to find a way to install the Media Translation add-on from your WordPress dashboard.
Solution:
If you're experiencing this issue, we recommend trying the following steps:
1. Navigate to Plugins → Add New in your WordPress dashboard and select the Commercial tab. Here, you can use our installer to add the Media Translation add-on.
2. Alternatively, you can manually download the Media Translation add-on as a .zip package from your WPML account by selecting Download WPML manually, and then upload it to your site.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client was unable to change their site from development to production due to a persistent message and was unable to refresh or remove the 'development site' notice.
Solution:
We recommended the client to:
1. Ensure a full backup of the site.
2. Add the following code snippet to the theme's

functions.php

file:

add_action('init', function(){<br />    if (isset($_GET['remove_wpml_key'])) {<br />        $installer =  WP_Installer::instance();<br />        $installer->remove_site_key('wpml', true);<br />        echo "Done. Remove the code from " .__FILE__;<br />        exit;<br />    }<br />}, 999);

3. Visit the site's URL with the query parameter

?remove_wpml_key

to trigger the code and remove the WPML site key.
4. After confirming the key has been removed, delete the code snippet from the

functions.php

file.
5. Attempt to register WPML again with a new key.
In a separate attempt, we also suggested:
1. Deactivate the WPML plugin from the individual site within the network.
2. Activate the WPML plugin network-wide through the WordPress network admin dashboard.
3. After activating WPML network-wide, unregister the site using the network URL provided.

If these solutions do not apply or are outdated, or if you're still experiencing issues, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket with us.