Problem: The client is experiencing a critical error when activating WPML on their newly acquired WordPress site. They also need to activate the WPML subscription under their own account without losing existing translations. Solution: 1) To diagnose the issue, enable the WordPress debug mode by editing the
Then, attempt to activate WPML again and check the
debug.log
file in the '/wp-content/' directory for any errors. 2) To transfer the WPML subscription to your account, unregister WPML from the previous owner's WPML.org account and register it under your account. This process will not affect the functionality of plugins or translations.
If these steps do not resolve your issue or if the information provided becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing a redirect issue where the English homepage of their WordPress site redirects to the Dutch homepage despite having checked various settings and configurations, including disabling all redirect plugins and finding nothing unusual in the .htaccess file. Solution: We recommended the client to check if the Browser Language Redirection feature in WPML is disabled. This can be done by navigating to WPML->Languages in the WordPress dashboard. Additionally, we suggested testing the site in an incognito window to rule out issues related to browser caching or cookies.
If these steps do not resolve the issue or if the information provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing a redirect issue where the English homepage of your WordPress site redirects to the Dutch homepage despite checking various settings and configurations. Solution: 1. We have identified a 301 redirection affecting your English homepage. We recommend you use a tool like Redirect Checker to confirm this redirection. 2. Check your
.htaccess
file and any redirection/SEO plugins that might have created this 301 redirection. 3. Increase the WordPress memory limit to at least 128MB. You can do this by adding the following line to your
Add it above the line /* That's all, stop editing! Happy blogging. */ You can verify the current WordPress memory limit in WPML -> Support.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML Support Forum for further assistance.
Problem: The client is unable to see the language switcher in the top navigation menu on their website. It appears that the language switcher is present as a list-item in the HTML but is not visible on the desktop version, although it is visible on mobile. Solution: If you're experiencing this issue, we recommend checking the following: 1. The visibility issue might be due to the 'desktop-link-hide' class that is applied to the language switcher. This class is not added by WPML but might be coming from the Porto theme. You should check your theme's header settings where the language switcher was added to see if there's an option controlling its visibility on desktop. 2. If you cannot find such a setting, consider adding the following CSS to your theme's custom CSS section to override the visibility settings:
This CSS will make the language switcher visible on desktop by overriding any theme-specific settings that might be hiding it.
If the solution provided here becomes irrelevant due to updates or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
