Problem: The client was experiencing issues with untranslated URLs and discrepancies between the translation interface and the actual page content. Additionally, there were concerns about numerous 'in progress' and 'finished, update necessary' statuses in the translation queue. Solution: 1. We advised the client to complete any pending translations directly on the page by accessing the category template and filling in the untranslated fields. 2. To address the clutter in the translation queue, we recommended removing unnecessary translation jobs via WPML > Translation Dashboard > Translation Jobs. This helps in managing only the required translations. 3. We clarified that the jobs marked as 'Automatic Translation' are those sent through the Translation Dashboard, whereas 'Manual Translation' involves directly translating content on the page. 4. For the jobs showing 'en cours' (in progress), if they are incomplete or empty, the client should remove them to clean up the queue.
If this solution does not resolve your issue or seems outdated, please check the related known issues and ensure you have the latest versions of themes and plugins installed. If problems persist, we highly recommend opening a new support ticket here.
Problem: Vous rencontrez des problèmes avec les URL qui ne se traduisent pas correctement, entraînant des liens cassés sur votre site. Solution: Nous avons identifié que certains articles n'avaient pas l'URL correctement traduite. Par exemple, le slug 'leur-caractere' aurait dû être traduit en 'Il-loro-carattere'. Une solution consiste à utiliser une option sous WPML > Paramètres, qui permet à WPML d'utiliser simplement le titre comme URL. Si vous confirmez, nous pouvons appliquer ce réglage pour vous, ce qui ne consommera pas plus de crédits de traduction grâce à la mémoire de traduction automatique de WPML.
Il est possible que cette solution ne soit plus pertinente, soit parce qu'elle est obsolète, soit parce qu'elle ne correspond pas à votre cas. Nous vous recommandons de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: You are experiencing issues with untranslated URLs and a misalignment between the translation interface and the actual content displayed on the front page. Solution: For the untranslated URL, we recommend setting WPML to automatically generate translations from the title. You can do this by navigating to WPML > Settings, scrolling down to 'Translated documents options', and under 'Page URL', selecting the 'Translate' option. For detailed guidance, please refer to our documentation on translating page slugs. If the translation misalignment issue persists, it might be due to outdated or incorrect settings. We suggest checking for any discrepancies in your translation management settings and updating them accordingly. If these steps do not resolve your issues, please consider opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us by opening a new support ticket at our support forum.
Problem: The client is experiencing a significant word count discrepancy when translating a page into Italian using WPML with Elementor Pro. Despite the page appearing fully translated, WPML shows a need to translate 685 words for Italian, compared to only 6 for other languages. Solution: Clear any stuck translation jobs: Navigate to WPML → Support → Troubleshooting and click the Cancel in-progress automatic jobs button. For French, look for the button labeled Annuler les tâches automatiques en cours.
If these steps do not resolve the issue, it's possible that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
