Problem: You are using the WooCommerce Checkout Page Elements of the Rey theme and have activated the "Rearrange country, state & zip order?" option. However, it does not work and the phone field disappears when the WPML Multilingual & Multicurrency for WooCommerce plugin is activated. The features work fine once the WPML plugin is deactivated. Solution: We have identified that the Rey Theme is not currently on our official compatibility list, which means it has not been fully tested with WPML. We recommend contacting the theme authors to have the theme reviewed through our Go Global program. This will help ensure full compatibility and proper testing with WPML. The issue seems to be related to how the WooCommerce Multilingual (WCML) plugin alters the checkout process. WCML adds its own hooks and can trigger checkout updates more frequently, which the Rey theme's "Checkout Page Elements" feature may not handle correctly. This results in the custom field order not being reapplied and the fields not rendering in the custom layout when WCML is active. The necessary adjustments would need to be made on the Rey side to ensure compatibility with WooCommerce when WCML is active.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: If you're experiencing a fatal error when updating product categories in WPML, indicated by an error message about a call to a member function get_id() on an array, we have investigated this issue. Solution: We found that removing the
wpml_notices
entry from the
wp_options
table in your database resolves the issue. This key is used internally by WPML to store admin notices and messages. If it becomes corrupted, it can cause the errors you're seeing. Removing this key will not negatively impact your site, as WPML will recreate it if necessary. If you're comfortable with this approach, you can use a database management tool like Adminer to make this change. If you're unsure about making these changes yourself or if the problem persists, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue continues, we highly recommend opening a new support ticket for further assistance. Contact WPML support.
