Problem: The client is using WPML to create a Spanish version of their website and has encountered an issue where Spanish Memberships include English subscriptions. This prevents Spanish speakers from accessing content they purchased because the memberships do not recognize the Spanish subscriptions. Solution: We confirmed that the WooCommerce Memberships plugin is compatible with WPML. However, there are known issues that might be causing the problem described. We recommend checking the specific errata related to WooCommerce Memberships not assigning membership when purchasing a product in a secondary language. Here is the link to the errata: https://wpml.org/errata/woocommerce-memberships-does-not-assign-membership-when-purchasing-a-product-in-a-secondary-language/ Applying the suggested workaround from this errata may resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is using WPML Multilingual CMS and Breadcrumb NavXT on their website. They reported that the 'Project Sectors' breadcrumb menu does not translate on project detail pages, and WPML String Translation does not detect the missing string. Solution: 1. We identified that the site has a custom option to select a page as a portfolio root, which required the translation of the page ID. 2. To resolve this, we translated the page ID in WPML > String Translation by finding both the original and Arabic page IDs. Then, we added the ID of the Arabic page as a translation of the original ID. 3. To find the page ID, follow this guide: https://wpdatatables.com/how-to-find-page-id-in-wordpress/ 4. Use the text search in WPML > String Translation to search for the ID. For more details on finding IDs that don't appear on the String Translation page, visit: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings 5. Additionally, in WPML > String Translation, click 'Translate texts in admin screen' at the bottom of the page and search for option strings like 'root' or 'page' to find such IDs.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using the Divi Theme on your website and have embedded a YouTube video using a shortcode module. While the video displays correctly in the Greek version, it does not appear in the English version, showing only empty space. Solution: Revise the original content. The issue was related to excessive whitespace in the original iframe markup, which has been corrected. The video should now display correctly when translating with the WPML Translation Editor.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: After activating WPML and adding the Ukrainian language, the client experiences a 500 error on the frontend, accompanied by server logs indicating 'too many redirects'. Solution: We recommend reading the following article and following the instructions provided: Why is .htaccess getting overwritten with the language folder on my WPML website?
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client is experiencing two issues: 1. WooCommerce analytics reports are not downloading for currencies like USD and Euro, instead, they are being sent via email. 2. There is a speed issue on the admin side due to background queries. Solution: For the first issue, it was determined that this behavior aligns with WooCommerce's settings. When there are many order items, WooCommerce is configured to send an email instead of downloading the CSV file directly. This is not an issue with WooCommerce Multilingual or WPML. For the second issue, we provided a custom code solution to add a 'Direct Export (Browser)' button to the Analytics report page. This button allows for direct downloading of the report without waiting for an email. Here is the code to implement:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please feel free to open a new support ticket at WPML support forum.