Problem: El cliente está utilizando el plugin SureCart y desea traducir los productos creados con este, pero no encuentra el signo + para iniciar la traducción en WPML, ni otra manera de hacerlo. Solution: 1. SureCart no es oficialmente compatible con WPML, por lo que no tenemos una guía oficial para traducir productos creados con SureCart. Recomendamos contactar al soporte de SureCart para confirmar si sus productos son traducibles con WPML y, en caso afirmativo, que proporcionen los pasos específicos para hacerlo. 2. Como alternativa, si ya configuraste los productos como traducibles en WPML -> Configuración -> Traducción de tipos de entrada, puedes ir a WPML -> Gestión de traducción. Allí debería aparecer el tipo de contenido 'Productos', donde podrás gestionar las traducciones. 3. Además, te recomendamos incrementar el límite de memoria de WordPress a un mínimo de 128Mb para mejorar el rendimiento. Puedes hacerlo añadiendo el siguiente código en tu archivo wp-config.php:
Coloca este código encima de la línea /* That's all, stop editing! Happy blogging. */. Puedes verificar el límite de memoria actual en WPML -> Soporte.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto irrelevante, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos y verifiques que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is experiencing an issue where the redirection for the Russian language version of their website does not work correctly. Instead of redirecting to wavehouse.ru, it redirects to the English version of the site, wavehousebali.com. Solution: We recommend ensuring that the separate domain mode in WPML is correctly configured, as WPML should handle all redirections without the need for additional plugins or settings. The domains should directly point to the WordPress installation, and WPML will manage the rest. To verify if the domains are set correctly: 1. Go to WPML > Languages in your WordPress dashboard. 2. Check the checkbox next to each domain. 3. Click 'Validate' to see the results. For more detailed guidance, please refer to our documentation on using WPML with different domains per language: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is using the GreenShift Builder with WPML to build and translate their website. While translating the homepage using WPML’s Advanced Translation Editor, the translated version displays the default language content instead of the translated content. Additionally, an error in the backend indicates that the block contains unexpected or invalid content, prompting a block recovery message. Solution: We resolved the issue by updating the GreenShift plugin and its add-ons to the latest version. It is crucial to follow the correct WPML translation process and avoid editing the translated content directly in the Gutenberg editor. After these updates and following the proper procedures, we tested the system thoroughly and confirmed that everything is now working as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing a critical error message when trying to translate a page using WPML, and you have debug settings enabled in your WordPress configuration, the issue might not be directly related to WPML. Solution: First, check the
1
debug.log
file in your wp-content folder for any fatal error messages. This will help identify if the issue is with WPML or another plugin. In this case, the error was traced back to the WooCommerce plugin, specifically an unknown format specifier in a PHP file. Since the problem originates from WooCommerce, we recommend contacting WooCommerce support to resolve this issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is trying to configure the default language URL format for their site using WPML, aiming to have English as the default language appear under the /en/ directory. However, the current URL format does not include the /en/ for English, showing as https://wpml.proplugin.com/ instead. Solution: We explained that by default, the default language in WPML does not include the language directory in the URL. If the client wishes to include the /en/ directory for the default English language, they need to enable the option "Use directory for the default language". This setting can be found in the WPML settings under the Language URL format options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problema: El cliente está intentando gestionar el uso de créditos en el plan de pago por uso de WPML en su sitio y desea saber si puede establecer un límite de consumo mensual, recibir notificaciones cuando se supere un umbral de créditos, o suspender automáticamente la traducción automática al alcanzar el límite. Solución: Actualmente, no ofrecemos la opción de establecer un límite de consumo mensual, recibir notificaciones automáticas, ni suspender la traducción automática al alcanzar un límite de créditos en el plan de pago por uso. Como alternativa, recomendamos utilizar los créditos prepago, que permiten un mejor control sobre el consumo de créditos. Puede encontrar más información sobre los créditos prepago en este enlace.
Si esta solución no resuelve su problema o si la información proporcionada se ha vuelto obsoleta, le recomendamos abrir un nuevo ticket de soporte. También sugerimos revisar los problemas conocidos en esta página y confirmar que tiene instaladas las últimas versiones de los temas y plugins.
Problem: The client is experiencing 404 errors on translated versions of their websites after a recent update. The issue appears randomly when navigating between pages, such as the homepage and product pages. The problem was suspected to be related to WPML or possibly due to a hacking or malware issue. Solution: We recommended the following troubleshooting steps: 1. Create a full site backup or a staging site. 2. Update any outdated plugins and themes. 3. Flush any cache memory. 4. Deactivate all plugins, including WPML, and activate a default WordPress theme like Twenty Twenty. 5. Reactivate the WPML plugins. 6. Gradually reactivate the theme and other plugins one by one to identify the problematic plugin or theme. After following these steps, the issue was resolved, indicating that neither WPML plugins nor WooCommerce were the cause. The client was advised to activate the parent theme, then the child theme, and finally the rest of the plugins one by one to pinpoint the exact cause.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After updating WPML, the product tabs from the YITH plugin are missing. Solution: If you're experiencing missing product tabs from the YITH plugin after updating WPML, we recommend the following steps: 1. Temporarily deactivate the WPML plugin to check if the product tabs from the YITH plugin reappear. 2. If the tabs reappear, this indicates a potential conflict between WPML and the YITH plugin. 3. Please provide us with debug information to help us better understand the issue. You can find instructions on how to retrieve this information from your site here. 4. Consider contacting the YITH plugin author to report the issue, as they might also be able to provide insights or a solution.
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
