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Problem:
The client was unable to download the WPML plugin updates due to an error message stating "Error: you are not allowed to download this file". Despite having a valid subscription, attempts to download the plugin manually or update it via wp-cli or the WP Admin resulted in a PCLZIP_ERR_BAD_FORMAT error. The client had already tried re-registering the site, checking PHP and WP memory limits, and updating other plugins without issues.

Solution:
We recommended the client to:
1. Try downloading the plugin from a different browser.
2. Review the recommendations in two support tickets that guide on how to update WPML to the latest versions gradually:
- https://wpml.org/forums/topic/update-from-old-version/#post-5762789
- https://wpml.org/forums/topic/updating-an-old-wpml/#post-5032155
3. Create a full website backup before attempting to update.
4. Disable and remove all WPML plugins, then manually download and upload them via the site's backend.
5. We also suggested trying to download from a modified URL with an "/es" prefix.
6. We provided a direct link to the main plugins for the client.
7. We contacted the Systems team to check for any blocks on downloads and confirmed that the issue should be resolved.

If this solution does not seem relevant to your situation, please open a new support ticket with us.