Problem: The client was experiencing issues with taxonomy translation in WPML, specifically with two categories ('oponki' and 'pączki') both translated to 'Donuts' causing conflicts. The client suspected a strange character in the translation fields or a possible duplicate category issue. Solution: 1. We suggested checking the WPML settings to ensure that the 'Copy taxonomy to translations' option is disabled under WPML > Settings > Synchronization of Posts and Pages. 2. We recommended creating a staging environment to isolate the issue by deactivating unrelated plugins and switching to a default theme if necessary. 3. To address the specific issue of duplicate categories, the client can delete the problematic category translations by navigating to Posts > Categories, using the language filter to access translated categories, and deleting them. This action should also remove the translations in WPML > Taxonomy Translation.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using a recipe plugin and has translated a blog post with a connected recipe using WPML. However, after translation, the recipe disappeared from the translations and is not visible in the post itself or in the translation panel. Solution: 1. Re-send the recipe for translation in WPML > Translation Dashboard, ensuring it is translated before translating the post that contains it. 2. Always translate from the 'inside out'. First, ensure all recipes are translated since they are embedded within the posts, and then translate the posts. 3. Empty your caches after changing content and after sending content for translation to avoid issues with caching interfering in your translation list. 4. To edit the translated post using the WordPress Editor, ensure to select the "WordPress Editor" option before editing to prevent translations from being overwritten. For more details, visit Using Different Translation Editors for Different Pages.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
