benE-13

Problem:

The client is experiencing an error message 'Unable to register: Site key not matching' when attempting to register their site with WPML using a generated site key.

Solution:

1. Visit https://wpml.org/account/sites/
2. If the site URL is already registered, delete it from the list.
3. Re-enter the site URL to generate a new site key.
4. Click on "Show key" and copy the new site key.
5. Navigate to Plugins > Install > Commercial (tab) and enter the new key to re-register WPML. If WPML is still registered, de-register it first.

If you're experiencing this issue, we recommend following these steps to resolve it. However, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.