Problem: The client was experiencing PHP warnings about attempting to read property "post_date" and "post_date_gmt" on null in the WPML plugin files when making changes in the backend.
Solution: We recommended the following troubleshooting steps: 1. Back up the site's database. 2. Navigate to WPML -> Support -> Troubleshooting. 3. Press the following buttons one at a time, allowing each process to complete before proceeding: - 'Disable cache for language switcher templates' - 'Clear language information and repopulate languages' (if available) - 'Synchronize posts taxonomies' for 'Products' - 'Clear the cache in WPML' - 'Remove ghost entries from the translation tables' - 'Fix element_type collation' - 'Fix WPML tables collation' - 'Synchronize local job ids with ATE jobs' - 'Synchronize translators and translation managers with ATE' - 'Assign translation status to duplicated content' - 'Set language information' - 'Reset languages' (only if no custom language was added) - 'Fix terms count' - 'Fix post type assignment for translations' - 'Cleanup and optimize string tables' - 'Clear invalid strings'
It seems that the 'Synchronize local job ids with ATE jobs' step resolved the issue for the client.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If further assistance is needed, please contact our support forum.
Problem: If you're experiencing an issue where, a secondary language customer is redirected to the default language thank you page on your multilingual site, Solution: We recommend updating to the latest version of WCML, which is 5.3.2. This version includes a fix for the redirection problem.
Problem: The client was experiencing an issue where the admin confirmation e-mail of an order was always sent to the e-mail address of the main language, despite using string translation for different admin e-mail addresses for other countries. This functionality stopped working after updating WooCommerce Multilingual (WCML) but resumed after downgrading to version 5.2.1. Solution: We explained that the order notification e-mail sent to the admin will always be in the site's default language, as this is standard operation and there have been no changes to this feature in the latest version of WCML. To receive the notification e-mail in another language, the client should change the language of their profile to the desired language by navigating to
Users > Profile
. Additionally, we provided a code snippet that can be used to receive notification e-mails in the language set for the client's profile. The code snippet and further instructions can be found here:
