Problem: The client was experiencing 404 errors and infinite loading on the 'news' page in different languages even after following previous advice to clear WPML cache, remove ghost entries, fix collations, and set language information. The issue persisted despite these measures. Solution: We analyzed the situation and identified potential causes including outdated plugins, third-party plugin interference, theme-related issues, and server-side rewrite rules.
The client has resolved this by cleaning the object cache on his server via the Command Line Interface (CLI).
If this solution does not apply or is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues where the translate button results in infinite loading, and the contact us page shows a 404 error despite being published. Solution: First, we recommend navigating to WP > Settings > Permalinks and resaving the settings. This action can often resolve unexpected issues with page loading and accessibility.
If the problem persists, the next step involves using the WPML troubleshooting tools. Please follow these steps: 1. Clear the cache in WPML. 2. Remove ghost entries from the translation tables. 3. Fix element_type collation. 4. Fix WPML tables collation. 5. Set language information. 6. Fix terms count. 7. Fix post type assignment for translations.
These actions are accessible via WPML > Support > Troubleshoot link. After performing these steps, please check if the issues are resolved.
It's important to ensure that you have a recent backup before making these changes. We recommend using the UpdraftPlus plugin for this purpose.
If these solutions do not resolve the issue, or if they seem outdated or irrelevant to your specific case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we encourage you to open a new support ticket at WPML support forum for further assistance.
The client is trying to organize translated pages in the CMS, separating English pages from other languages to make management easier. They also encountered an issue where random pages appeared in the English translation tab and needed to prevent Authors from publishing translations without Admin approval.
If these solutions do not resolve your issue or seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to perform translations due to errors related to the 'Default translation engine' failing to load and issues copying translation information to a new URL after migrating a site manually using an SQL file.
Solution: 1. Ensure the 'WPML String Translation' plugin is installed and enabled as it is necessary for using the Advanced Translation Editor and for translating strings from ACF, Yoast SEO, themes, or other plugins. 2. When encountering issues with fields not showing up for translation, verify that each field name is unique across various blocks or field groups. More information on this can be found here: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/ 3. For errors related to URL mismatches after site migration, try editing the original content, saving it, and running the translation again. If the issue persists, it may be due to completing a job on one site URL and reviewing it on another, leading to URL errors.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using WPML's 'Automatic Translation' feature to translate a page with a complex hierarchy of ACF clone fields set to 'copy only'. Despite this setting, fields such as padding top, padding bottom, and bg are being translated, which should not occur and is causing the site's layout to break. Solution: We recommend ensuring that each field name used in your ACF fields is unique. Using the same field name more than once can lead to issues where field values are incorrectly handled in the WPML Translation Editor. You can achieve uniqueness by adding a prefix to your field names, such as the group name. For more detailed guidance, please refer to our documentation on translating sites built with ACF.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
