Problem:
The client has a WordPress multisite setup with WPML and is encountering an issue where the welcome email sent to new users is always in English, even when adding a user based in France. The client wants the welcome email to be sent in the user's language.
Solution:
1. We explained that WordPress core emails adapt to the language set in the user's profile. To ensure the welcome email is sent in the correct language, the client should:
- Navigate to "User > Profile".
- Adjust the profile language to the desired language before sending out the invitation.
2. If the client needs to translate the email text, they should use the String Translation feature. However, searching for the entire content of the email directly won't yield results because the text in WordPress Core includes placeholders. To find the text, the client should include these placeholders in their search query.
3. If the string is not visible in the search results, the client should click on the "Can't find the strings you're looking to translate?" option, choose "WordPress", and then click on the "Scan Translation Files" button.
4. To ensure the admin emails are sent in the correct language, the client should:
- Log in as Admin.
- Go to "User > Profile".
- Change the Language to the desired one (e.g., French for emails in French).
- Enable "Set admin language as editing language" under "WPML language settings" on the settings page.
- Save the changes.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
