Problem: The client accidentally purchased an additional WPML license and requested a refund for the unused license. Solution: If you're experiencing a similar issue where you have purchased an extra WPML license by mistake, you can submit a refund request through the following link: https://wpml.org/purchase/refunds/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
