Problem: If you're setting up translations and notice that clicking through the NL translation of your website results in an internal server error, it might be due to a plugin conflict. Solution: We recommend disabling the "LinkMaster" plugin temporarily to see if this resolves the issue. This plugin might be clashing with WPML as both try to control how page URLs are handled, leading to random 500 errors on first page loads. If disabling LinkMaster resolves the issue, and if your primary use of LinkMaster is for creating redirects, consider switching to the Redirection plugin, which is regularly updated and maintained.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues with the language switcher on your mobile menu displaying coding instead of language flags and names, it's likely due to the theme bypassing
wp_nav_menu()
and its walkers, using
wp_get_nav_menu_items()
to grab raw items and rebuild its own HTML, which breaks the language switcher. Solution: We recommend you try the following steps to resolve this issue: 1. Ensure you have a backup of your site. 2. Open the
...partials/headers/parts/mobile_menu.php
file. 3. Locate around line 17, right below the line:
foreach ( (array) $menu_items as $key => $menu_item ) {
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is trying to translate their website into multiple languages using WPML and is experiencing difficulties. They are seeking complete translation services or direct video support to learn how to manage translations. Solution: We do not provide services to complete translations on behalf of clients. However, we offer guidance and support through other means: 1. Check your welcome email for a link to schedule an onboarding video call. This call will help you set up and understand the translation process. 2. You can start a chat with our support team or open a new support ticket for specific issues or guidance. 3. If chat support is available, you will be redirected appropriately when you follow the link to open a ticket. Note that chat support is mostly available during EU working hours.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unable to access the WPML AI chatbot again after previous interactions. Solution: The WPML AI chatbot uses a classification process to determine if your request can be handled by AI or needs human intervention. This process is automatic and depends on the nature of the question you ask. If you're experiencing this issue, we recommend trying to phrase your question differently to potentially trigger the AI response.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
