Problem: If you're experiencing issues with translators still having access to certain language pairs even after deactivating the 'Restrict User Access' plugin and trying to manage their permissions, this might be due to a known issue. Solution: We recommend removing the language pairs for translators if you do not wish them to be able to translate certain languages. This is a temporary workaround until the issue is addressed in the upcoming WPML version 4.7.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client wants all administrators to be able to use all parts of WPML, but they encounter an error message saying 'sorry you are not authorized to access this page' when trying to access certain WPML features. Solution: 1. Navigate to
WPML > Translation Management > Translators
and check if the administrators are listed as Translation Managers or Translators. If they are, remove them from the list and verify access again. 2. Check for any restriction plugins that might be limiting access to WPML features. If found, disable these plugins and try again. 3. If the problem persists, reset the WPML admin capabilities by following the guide provided in the support forum: Resetting WPML Admin Capabilities.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
