Problem: The client was experiencing an issue where the Swedish version of the 'Team' custom post type did not display the correct content and redirected to the original English URL. The client wanted the Swedish URL to remain but display the English content if no translation was available, similar to the behavior observed with regular posts. Solution: We advised the client to follow the steps described in our guide on displaying untranslated content in secondary languages, which can be found here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#fallback-content. Upon further investigation, it was discovered that the issue was caused by a redirection setting in the redirection plugins. We recommended removing the specific redirection from the settings here: https://mcfcorpfinstg.wpenginepowered.com/wp-admin/tools.php?page=redirection.php&filterby%5Burl%5D=team. After removing the redirection, the issue was resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is using ACF and Filter Everything Pro to filter custom post types on a WordPress site. Despite setting up the filters correctly, each filter value shows a count of 0, and videos disappear when changing specific filter settings. The issue seems related to the WPML String Translation plugin, as deactivating it resolves the problem, but the client needs it for other site functionalities. Solution: 1. Add the following query shortcode to the page and its translation:
[fe_widget]
[display_videos_posts]
2. Update the filter set in both languages with the option 'And what to filter?': Video query. This should correct the count display in the frontend. 3. If the issue persists, it might be due to database corruption when changing the default language. Fix this by changing the product custom base to 's' in Settings > Permalinks.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
