Problem: The client is trying to translate dropdown fields in a form created with the Contact Form 7 plugin but sees the original strings instead of the translations. Solution: We recommend searching for the field values in the search input box in Advance Translation Editor as shown in the provided screenshot. We have replicated the issue on a fresh WP site and confirmed that the translation is working correctly.
For more details, please refer to the following documentation:
If this does not resolve your issue or you need further assistance, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you require additional help, please contact us in the WPML support forum: WPML support forum.
Problem: The client was experiencing a 404 error when trying to access the Italian translation of the BuddyPress members page. The expected Italian page was not found, but a version with an untranslated title was accessible at a different URL. The issue was not present in the development version of the site.
Solution: We identified that the slugs were not translated, which likely caused the 404 error on the Italian members page. Additionally, we mentioned that a low memory limit could contribute to the site not functioning as expected. If you're experiencing this, we recommend translating the slugs for the BuddyPress pages and ensuring that your site has an adequate memory limit.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client was experiencing an issue where the page title was not being translated, despite having changed the slug directly from the page editor and having the correct link in the language switcher. Solution: We resolved the issue with the untranslated title on the "Members" page by translating the slug manually. If you're experiencing a similar problem, we recommend checking if the title translations are correctly set in the WordPress editor. If the issue persists, please review the steps taken in our previous interactions or consider revisiting your translation settings.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, don't hesitate to open a new support ticket with us for further assistance.
Problem: The client is trying to assign string translations to a translator and observes that the translations are marked as 'waiting for translator' in Italian. However, when logged in as the Italian translator, there is nothing in the translation queue. Solution: If you're experiencing an issue where your string translations are marked as 'waiting for translator' but not appearing in the translator's queue, we recommend the following steps: 1. Check if the string translation job is currently assigned to you by going to WPML > Translations. 2. If you wish to translate them yourself, you can take and translate them directly. 3. If you want to assign the job to a translator, you may need to cancel the current string translation jobs from the WPML > Translation Management > Jobs tab, where they are denoted by 'string'. 4. Ensure that a translator with the correct Translation Pair exists by navigating to WPML > Translation Management > Translators. 5. Follow the instructions to assign the String translation job to a translator, which can be found in the documentation: Automatically Translate Strings with WPML.
If this solution doesn't look relevant to your issue, please open a new support ticket and we will be happy to assist you further.
