Problem: You were translating content from Spanish to English using WPML and made edits to elements such as shortcodes and images. After a few hours, all changes reverted, and you encountered a critical error, causing the English main page to break and all shortcodes in the Spanish version to disappear. Solution: If you're experiencing similar issues where changes revert or you encounter critical errors after editing translations: 1. Ensure that you are using the latest versions of WPML and other related plugins. This can resolve compatibility issues that might be causing the problem. 2. Check if the issue is already known by visiting https://wpml.org/known-issues/. 3. If the problem persists and is not listed in the known issues, we recommend opening a new support ticket at https://wpml.org/forums/topic/site-broken-4/ for personalized assistance.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking the known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please do not hesitate to contact us for further assistance.
Problem: The client was editing a page translated from Spanish to English using WPML, including shortcodes and images. After some time, changes reverted as if they were never made, followed by a critical error that broke the English main page and affected the Spanish version's shortcodes. Solution: We recommended checking if the issue was related to the site menus not displaying correctly and suggested using the WPML → WP Menus Sync feature. Detailed instructions for this process can be found here: Translating Menus Documentation. We also asked the client to provide more details on how they were editing or modifying elements on the translated page to better understand and address the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: Вы не можете перевести две кнопки на вашем сайте, используя WPML. Solution: Если вы столкнулись с аналогичной проблемой, мы рекомендуем выполнить следующие шаги: 1. Перейдите в WPML → Перевод строк. 2. Включите опцию автоматической регистрации строк. 3. Откройте на сайте страницу, на которой отображаются непереведённые кнопки. 4. Вернитесь в WPML → Перевод строк и проверьте, были ли строки зарегистрированы. 5. Выполните перевод найденных строк.
Это решение может оказаться неактуальным или не подходить для вашего случая. Мы настоятельно рекомендуем проверить список известных проблем, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
