The client is unable to update WPML on their staging site, which is separate from their main site where the WPML key is registered.
Solution:
If you're experiencing issues with updating WPML on your staging site, we recommend following these steps:
1. Log in to your staging/dev site. 2. Navigate to Plugins>>Add New>>Commercial tab. 3. Click on "Unregister WPML from this site". 4. Refresh the page. 5. Click on "Get a key for this site" and follow the instructions to generate a new site key (instructions here). 6. Copy the newly generated code. 7. Return to Plugins>>Add New>>Commercial tab. 8. Register the site with the new key. 9. Click on the *Check for updates* button to refresh the installer caches and get the WPML automatic upgrade links for the latest version. 10. Upgrade WPML plugins in the following order after a full site backup: - WPML Multilingual CMS - WPML String Translation - WPML Media Translation Check if the updates work as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please open a new support ticket. We highly recommend checking related known issues (here), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum (WPML support forum).
