Problem: The client was unable to see the translated image for one of the translated language on the live site. Solution: We found that the issue was related to the Redis Object Cache plugin. We recommend flushing the Redis Object Cache to resolve the problem. After performing this action, the translated image should appear correctly. If you're experiencing this issue, we suggest trying the following steps: 1. Go to the Redis Object Cache plugin settings in your WordPress dashboard. 2. Click on the 'Flush Cache' button to clear the cache. 3. Check your live site to see if the translated image is now displaying. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after trying these steps the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us. You can reach the WPML support forum here.
Problem: The client needs to prevent WPML from translating a Divi code module on their page, as it breaks the code and displays it as text on the front end. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Modify the code slightly by adding some space characters, then save the page and update the translation. For example, change:
$(document).ready(function(){
to
$( document ).ready( function(){
2. Navigate to WPML > Translation Management, select the page, use the automatic translation, and override the existing translation. The script code should be hidden by default and will not be translated automatically.
