Problem: The client was unable to use the Advanced Translation Editor (ATE) as it was not loading and displayed an error 503. Solution: The issue resolved itself without any intervention from the client. If you're experiencing this issue, we recommend waiting a short period to see if it resolves on its own. However, if the problem persists, please check our related known issues and ensure you have the latest versions of themes and plugins installed. If none of these steps work, we highly recommend opening a new support ticket.
This solution might be irrelevant if it's outdated or not applicable to your case. If you need further assistance, please visit our support forum.
Problem: You want to translate H5P activities on your WordPress site using the WPML plugin, but you cannot find how to do this because the H5P plugin is not compatible with WPML. Solution: Although the H5P plugin is not directly compatible with WPML, if your H5P activities are registered as a custom post type or custom taxonomy, you might still be able to translate them. Here’s how you can adjust the WPML settings: 1. For Custom Post Types: Go to: WPML → Settings → Post Types Translation and set the relevant post type to Translatable. 2. For Custom Taxonomies: Go to: WPML → Settings → Taxonomies Translation and set the taxonomy to Translatable. Please note that even with these settings, full compatibility is not guaranteed due to the lack of official integration from the plugin author.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
