Problem: The client is unsure about a charge labeled 'WPML ATE WANCHAI' and cannot find the corresponding billing information. Solution: We explained that the charge is for the usage of credits under the Pay-As-You-Go subscriptions for the client's websites. We recommended checking the invoices available within the client's WPML.org account. For more details on accessing these invoices, visit Automatic Translation Invoices.
If this solution does not seem relevant, or if it appears outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
