Problem: The client was experiencing a critical error when activating WPML CMS on their WordPress site, which seemed to be due to compatibility issues with the Media Deduper and WPBakery plugins. Solution:The client mentioned that after de- and reactivating several plugins, the issue disappeared. 1. We suggested that the client deactivate the Media Deduper plugin temporarily to see if the error disappears. Media Deduper Plugin 2. If the issue persisted, we recommended creating a staging version of the website and running it with only WPML and essential plugins activated to check if the issue still occurs. 3. The client should then reactivate other plugins one by one or in small groups to identify the problematic plugin. 4. If the problem was not resolved, switching to a standard theme like Twenty Twenty-One was advised to check for theme-related issues. 5. We offered assistance in setting up a copy of the website if the client was unable to do so.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is trying to translate a login page with a captcha that disappears when switching to languages other than English (the default language). The captcha is set in the theme and can be displayed via a templated page or a page builder with a shortcut.
Solution: First, we recommended checking if any known reCAPTCHA plugins are activated and how the reCAPTCHA is enabled on the login page, whether it's an option from the theme or a third-party plugin.
We also noticed that the WordPress Memory Limit on the client's site was below the recommended threshold. We advised increasing the memory limit to at least 128M, preferably 256M, by adding the following code to the wp-config.php file:
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.
Problem: The client had translated their entire site using WPML, including wpforms. However, they noticed that certain items such as the calendar format and dropdown options were not translated, even after scanning the theme strings and wpform plugin strings.
Solution: We recommended that the client make a small update to the form and then resend it for translation via WPML > Translation Management. This action often helps in displaying any content that hasn't been translated yet. If the issue persisted, we offered to perform a closer inspection by requesting temporary access to the client's site, including wp-admin and FTP. We also mentioned the possibility of installing a plugin like "Duplicator" or "All in One WP Migration" to replicate the site locally for troubleshooting, with the assurance that the local site would be deleted once the problem was resolved. We emphasized the importance of the client backing up their site files and database before providing access and ensuring that the private box for sensitive information was enabled.
If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
