Problem: You are experiencing issues where users with custom roles suddenly cannot edit or create product translations in your e-shop catalogue. This problem occurs randomly for some products. Solution: Switching to a standard role such as Shop Manager resolves the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to enable a Shop Manager to send strings from the String Translation page for automatic translation, but currently, this option is only available to Administrators. Solution: First, you can set the Shop Manager as a translator or translator manager by navigating to WPML > Translation Management > Translator. For more details, visit WPML Admin Capabilities. If that does not suffice, you will need to adjust their WPML capabilities to manage translation management, string translation, and translations. You can find more information on how to do this at WPML Capabilities Guide. Additionally, consider enabling all related capabilities for WPML and translation, and selectively exclude only those you do not wish to allow, such as installing plugins.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problem: The client was unable to translate URLs in the Elementor Pro Image hotspot widget using the Advanced Translation Editor (ATE), even after adding custom XML configuration based on a previous support ticket. Solution: We recommended the following steps to resolve the issue: 1) Navigate to WPML>>Settings>>Custom XML Configuration. 2) Update the language configuration with the following code:
3) Save the changes. 4) Update the pages after a minor edit to refresh the translation settings.
We also provided images for further clarification and requested the client's feedback.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
