Problem: The client is unable to update the WPML plugin because it cannot connect to wpml.org after moving the site to a new domain. Solution: The issue was resolved after creating a new site key with the following steps: 1. Visit your account page. 2. Delete the key for your site. 3. Navigate to Plugins -> Add New -> Commercial tab. 4. Click on "Unregister WPML from this site". 5. Click on "Register WPML". 6. Click on "Get a key for this site". 7. Create a new key and use it to register again in Plugins -> Add New -> Commercial tab.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is editing a page in two languages simultaneously using Elementor and wants to insert a link to a page that has versions in both languages. However, the link to the 'About us' page only appears in the language that was last selected in the WordPress Dashboard. Solution: We recommend translating URLs using our translation editor. Here is a step-by-step guide: 1. Choose the language you want to edit in the WordPress Dashboard before opening the Elementor editor. 2. Follow the workflow provided in our documentation to translate URLs using the Advanced Translation Editor: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/
Problem: After installing WPML, all content including posts, pages, and categories disappeared.
Solution: 1. Check if switching the language from the top admin bar makes the posts appear. 2. If the issue persists, follow the instructions on the WPML errata page: Missing _icl_strings _icl_string_translations data tables. 3. After restoring the content, to remove the option
wpml_string_table_ok_for_mo_import
from the options table, access your database directly through your hosting provider.
Problem: The client is receiving a message indicating a problem with the String Translation table that could become critical in the future. Solution: First, we recommend making a full backup of your site. Next, follow the workaround provided in the WPML errata page. Then, remove the option
"wpml_string_table_ok_for_mo_import"
from the options table in your database (typically named wp_options, where "wp_" is your database prefix). After completing these steps, verify that your database contains all the following tables with the correct prefix ("wp_" by default):
icl_strings
icl_string_translations
icl_string_packages
icl_string_pages
icl_string_positions
icl_string_status
If you have followed these steps and the issue persists, or if this solution does not seem relevant to your problem, please open a new support ticket with us.
