mikaelH-17

Problem:
The client wanted to cancel several translation jobs but was unable to do so, leading to unwanted charges for translations.
Solution:
We have cancelled the Pay-As-You-Go account for the client and cleared the debt. We explained that translations do not trigger automatically; there must be an action from the client. We also recommended using prepaid credits for future translations to avoid unexpected costs. Prepaid credits can be purchased here: https://wpml.org/account/buy-credits-for-automatic-translation/

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