Problem: The client is experiencing a fatal error on the Thai page when using the RankMath HTML sitemap feature. The error message indicates an issue with accessing an offset of type string on a string in the file
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The 'Table of Contents' widget from a third-party plugin is removed from the alternate language page every time automatic translation is updated. Solution: If you're experiencing this issue, we recommend using the Block Editor for editing your posts. You can enable this by navigating to the admin area, then to Settings > Page Builder > General, and unchecking the 'Use Classic Editor for New Posts' option. For posts currently using the Classic Editor, please follow the steps provided by SiteOrigin support to convert them to Block Editor. You can find the guide here: Converting to Blocks.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problem: The client needed to update the primary English content on their website, which used SiteOrigin's button widget and image widget. After running the auto-translation to Thai, the links for buttons and images on Thai pages were incorrectly changed to include /th/ and did not link to their respective alternate pages.
Solution: We explained that the page builder relies on the post ID to identify links, and therefore, the client needs to manually inform WPML that the translated page uses a different post ID for the link to ensure it redirects to the correct location. This process cannot be automated. The client only needs to make the change once on the same page, but if translating from a new page, the adjustment must be made again. We provided step-by-step instructions:
Translate the contact page and record the page IDs for both the original and translated contact pages.
Edit the homepage and translate it using the Advanced Translation Editor.
Locate the original post ID in the translation editor and replace it with the translated post ID.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client needed to translate text in the footer that was built using SiteOrigin's layout builder and appeared in English. Solution: We recommended the client to navigate to WPML > String Translation and search for the string they want to translate. For further guidance, we provided a link to our documentation on how to find strings that do not appear on the String Translation page:
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum at WPML support forum.
Problem: The client needed to translate the parent menu item text on the main menu. Solution: We recommended following our documentation to translate the menu into the Thai language. Here are the steps: 1. Visit the WPML documentation on translating menus: Translating Menus. 2. Follow the instructions provided in the documentation to create and translate the menus manually.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: If you're using "automatic translation" to translate your site from English to Thai and you notice that the layouts on Thai pages are incorrect, with sections or partial content appearing twice, we can help. Solution: First, ensure you have a full backup of your site. Then, follow these steps: 1. Apply the workaround provided in our documentation: Page Builder by SiteOrigin - Layout Builder Widgets Not Translatable When Duplicated Inside and Outside Layout. 2. Edit the page in English and make a small change to the content. 3. Save the changes and update the translation page to fix the issue. For widgets from third-party plugins, such as the Table of Content widget, you will need to edit the translation page in the Thai language and re-add the widget before saving.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking for related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us. Contact WPML support.
