Problem: The client is using WPML with Divi and WooCommerce for managing translations on their website. Although the French translations are complete and visible in the WPML interface, some blocks on the French homepage still appear in English. This issue is noted particularly in sections like 'Huile Impériale Régénérante'. The templates for Header, Body, and Footer are locked as system types in WPML settings and cannot be set to 'Translatable – only show translated items'. Solution: We recommend the following steps to potentially resolve the issue: 1. Open the default language Home page in Edit mode. 2. Make a minor change, such as adding a space or a plus sign in the page title. 3. Update the page by pressing the “Update” button. 4. Remove the small change made in step 2. 5. Update the page again. 6. Open the translated page in WPML Translation Editor, ensure the translation is 100% complete, and press the Complete Translation button. If the problem persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site for further debugging. Please ensure to back up your database and website before making changes or providing access.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket.
Problem: The client is experiencing an issue where updating a block of text in the French version of their website causes the styling (fonts, alignment, spacing) to be lost on the frontend. Additionally, after editing, the page appears in the Translation Queue with the status 'In progress', and even when marked as complete, the styling does not always return correctly. Solution: We recommend resaving the translated page without making any changes to see if the issue resolves itself, as it did with the homepage in this case. It's possible that a specific module on the page is interfering with the proper saving of edits. If you're experiencing this issue on other pages, try the same approach of resaving without alterations. If the problem persists, it might be due to outdated themes or plugins, or a known issue.
Please check the related known issues and ensure you have the latest versions of your themes and plugins installed. If this solution does not apply or is outdated, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
