Problem: The client is experiencing an issue where credit card payments cannot be processed in languages other than Portuguese on their website. After entering credit card details and clicking "PAY", the page redirects to a broken link, and the order and payment do not complete. Solution: We recommend updating the WPML plugin to the latest version, currently 4.6.9, and also updating all add-ons to ensure you have the latest bug fixes and improvements. Although this may not directly solve the issue, it is essential to troubleshoot on the most recent codebase. You can find the latest versions in the "My Account -> Downloads" section on the WPML website. Also, ensure that WordPress, WooCommerce, and other related plugins are up to date. Before updating, please back up your database. You can use a plugin like Duplicator for this purpose. If the issue persists after updating, please provide us with screenshots showing the issue and the steps to replicate it.
Please note that the solution provided might be outdated or not applicable to your case. If the problem continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
