Problem: The client is experiencing issues with permanently deleting media files in a multilingual WordPress site managed with WPML. The media files, once translated, cannot be deleted unless they are removed in every language. Solution: To ensure that media files are deleted across all languages when removed from the original language, follow these steps: 1. Navigate to WPML -> Settings -> Posts and pages synchronization. 2. Select the 'When deleting a post, delete translations as well' option. 3. Click the 'Save' button. This setting will synchronize the deletion process across all languages, meaning that deleting an image in the original language will also remove its translations.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with their website's indexing on Google. Their website's pages are only being shown in English, and they have lost all indexing in their default language, which is Italian. The client suspects that WPML is negatively affecting their website's indexing.
Solution: If you're experiencing similar indexing issues, we recommend checking your sitemap, which is generated by Rank Math SEO, to ensure that your website's content is properly indexed in all languages. You should also upload your sitemap to Google Search Console. We have verified that the content on the client's website appears to be properly indexed. It's important to note that search results can vary due to Google's ranking algorithm, which takes into account factors such as browser language, location, and internet behavior. WPML SEO allows other plugins, like Rank Math SEO, to understand the language structure of your website and index the content correctly on your sitemap. Therefore, checking the sitemap is a good way to determine if WPML SEO is functioning as intended.
Please be aware that the solution provided might be irrelevant due to it being outdated or not applicable to your specific case. If the solution does not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
