Problem: The client's support ticket was closed unexpectedly, and they are unable to find it in their account history. Solution: If you're experiencing a similar issue where your ticket has been closed or seems to be missing, we recommend checking if the ticket might have been opened under a different account. The quickest way to resolve this is to open a new support ticket at WPML support forum. We also suggest asking the AI agent to connect you directly with human support for faster assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket.
Problem: You are trying to display product options such as Tile color, Decoration color, and Corner decorations in German on your website using the WPML plugin. However, the YITH WooCommerce Product Add-Ons & Extra Options are not showing in the translated version of the website. Solution: We have identified that the product was originally created in English, but the filter (block) was configured in English with a German product assigned to it. To resolve this, go to YITH → Product Add-Ons → Blocks (https://delfterfliesen.de/wp-admin/admin.php?page=yith_wapo_panel&tab=blocks), open each block, and assign the English version of the product (the original language), then save.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing 404 errors on their website for pages, products, categories, and other items translated into Dutch after a full WPML reset and manual deletion of Dutch translations from English overview pages. Solution: We discovered that the issue was due to the missing '/products/' part in the URL for Dutch translations, which had a Draft status. To resolve this, we advised the client to check the status of the pages and ensure they are set to Published. This action resolved the 404 errors and displayed the correct Dutch translations.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to display untranslated Dutch products in the English and German versions of their WooCommerce webshop. They also face issues with duplicating products in batches for translation. Solution: We recommend setting the 'Products' to 'Translatable – use translation if available or fallback to default language' in WPML > Settings > Post Type Translation. If this does not resolve the issue, we suggest implementing a custom code solution. If this solution does not apply or is outdated, or if you encounter further issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for personalized assistance.
Problem: The client is unable to display translation flags on their website despite deactivating all plugins except WPML and using the standard WordPress theme. The issue persists even after removing all custom CSS. Solution: We discovered that the footer language switcher is actually present but hidden. We recommend checking the settings in the custom CSS section of your theme, which can be accessed here: Theme Custom CSS settings. For the main menu, ensure that the locations are correctly set to display the mega menu where the language switcher should appear.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
