Problem:
If you're experiencing an issue where after adding a translation to a page and saving it, you encounter a continuous spinning wheel in the backend, and the translated language does not get saved.
Solution:
We recommend following these steps:
1. Open the affected page translation in the WPML Translation Editor and ensure that the translation is fully completed (100%).
2. Check if the translated page is displaying correctly on the frontend.
If the translation appears complete and visible on the frontend, the issue might be related to a synchronization problem with the Translation Editor. Please proceed with the following troubleshooting steps after a full site backup (mandatory):
- Go to WPML>>Support page, click on the Troubleshooting link.
- On the Troubleshooting page, click on the following options in the *Clean up* section and wait for confirmation of processing after each one:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Synchronize local job IDs with ATE jobs
- Synchronize translators and translation managers with ATE
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
