Problem: If you browse to the website without the language suffix (e.g., https://telium.io), the site renders incorrectly. This issue is likely related to how WPML handles redirection and language URL settings. Solution: We recommend checking the WPML settings under WPML → Languages → Language URL format. If you have the option 'Use directory for default language' enabled, you have two main options: 1. Uncheck the 'Use directory for default language' option. This change will allow https://telium.io/ to display the root page as intended. 2. Set up a redirect from https://telium.io/ to https://telium.io/en/ if you prefer to keep using the 'Use directory for default language' setting. You can find detailed instructions on setting up this redirect here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client has a WordPress multisite setup with 5 domains and wants to use WPML on only one of them. However, after installing WPML, one of the other sites without WPML configured for multiple languages showed an increased number of pages, indicating that WPML created additional pages for each language. The client wants to remove these extra translated pages and prevent this from happening again. Solution: We recommend rolling back to a backup before WPML was installed, if possible. If not, you can reset WPML by navigating to WPML->Support->Troubleshooting->RESET WPML. This will remove all translations created with WPML and allow you to start fresh. Before enabling automatic translation, be aware of the warnings and choose accordingly to avoid unwanted behavior. For detailed steps on how to reset WPML in a multisite environment, please refer to our documentation: Automatic Translation Documentation Multisite Support Documentation
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for personalized assistance.
Problem: The client is experiencing a persistent warning in the WPML dashboard troubleshooting section stating that WPML is missing some records in the languages tables and cannot fully work until this issue is fixed. The warning remains even after performing the 'Clear language information and repopulate languages' step. Solution: If you're encountering a similar warning, it might be due to missing entries in WPML's database tables or a false positive. To resolve this, we recommend following these steps: 1. Ensure you have a full backup of your site and database. 2. Access your database manager (e.g., PhpMyAdmin). 3. Navigate to the "wp_options" table. 4. Search for the 'icl_admin_messages' key using the following SQL query:
SELECT *<br />FROM `wp_options`<br />WHERE `option_name` LIKE '%icl_admin_messages%'<br />LIMIT 50;
5. Delete the 'icl_admin_messages' key. 6. Refresh your dashboard to see if the warning message has been resolved.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client has a site with hundreds of pages, some of which are not translated, some need updates, and some are up to date in terms of translation. The client is looking for a way to update all translations at once, instead of updating each page individually for each language. Solution: We informed the client that there is no built-in option in WPML to update all translations at once. However, if the client is translating content using the WordPress Editor and not relying on the Advanced Translation Editor, we provided a code snippet that could be used as a workaround. First, ensure to back up the site and database. Then, add the following code to the
After executing this code by reloading the Posts List on
/wp-admin/edit.php
, remember to remove the snippet from the
functions.php
file.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If this does not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
