Problem: The client is experiencing issues with WPML's bulk auto translate feature, where translations are assigned the wrong language and lack a parent, leading to disorganized translations. Solution: We recommend taking the following steps to diagnose and potentially resolve the issue: 1) Ensure to back up your site and database. It's advisable to perform these steps on a development or staging site first. 2) Enable debugging on your site. For details, see https://wpml.org/documentation/support/debugging-wpml/ 3) Deactivate all plugins except for WPML and String Translation. 4) Switch to a standard theme, such as Twenty Twenty-Four or Twenty Twenty-One. 5) Check if the issue persists. If it does not, reactivate plugins one by one to identify any conflicts. 6) If the issue remains resolved after all plugins are reactivated, switch back to your original theme to check if the theme is causing the problem.
If these steps do not resolve the issue or if the problem recurs, it may be necessary to further investigate the root cause. Deleting translations and re-running the bulk translate might be a temporary workaround but is not generally recommended without understanding the underlying issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at WPML support forum.
