Problem: The client reported that the currency switcher was not being respected when using the 'cookie' storage strategy. Despite changing the currency on the EN site, it always reverted to 'GBP'. The client had already disabled server caching and set the 'default customer location' to 'No location by default'. The issue persisted even after applying a filter to use cookie storage.
Solution: We advised the client to replicate the issue on a sandbox site and provided instructions for doing so. The client discovered that the problem was caused by adding the store strategy filter too late in the execution order, specifically during the 'init' action. The client resolved the issue by changing the action to 'plugins_loaded', which allowed the cookie value to be respected.
If you're experiencing a similar issue, we recommend you try changing the action hook to 'plugins_loaded' when adding your store strategy filter:
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client was experiencing two issues: firstly, the currency format was not language-specific, causing the EUR to appear in the FR format on the EN site and vice versa. Secondly, the currency switcher was not working consistently across different settings and locations.
Solution: 1. We confirmed that the location-based currency feature was not functioning as expected and suggested that the issue might be related to the Maxmind Geolocation API. We recommended creating an API key for the feature to work properly and provided documentation links:
2. After further testing, we suspected a theme issue and advised the client to test with the Storefront theme while not logged in and to start a new browser session each time to confirm if the issue was theme-related.
3. We provided a hook that could help with currency formatting based on the user's store strategy:
We also reminded the client of the 'Currencies Per Location' feature and its benefits, linking to our documentation for more information: Currencies Per Location
If the solution provided is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
