Problem: The client is experiencing issues with transferring the WPML site key to a new domain name, phagetherapygeorgia.eu, from the old site, caucasushealing.com. The client is unable to connect the key on the new site, encountering an error message 'wpml: Unable to register: Site key not matching'. Additionally, the site is running slow after the domain change. Solution: 1. To resolve the 'Site key not matching' error and transfer the WPML site key to the new domain, you need to re-register the key. Re-registering the key will not affect your translations; it is only necessary to keep WPML updated and to access support and translation features. 2. If you are unsure where to find the option to re-register, navigate to the 'Plugins' section in your WordPress dashboard, then go to 'Add New', and you will find the 'Commercial' tab where you can manage your WPML registration.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that the language switcher had disappeared on smartphones and was unsure how it was added to the header in the first place.
Solution: We suggested checking if there was an option within the theme settings that might control the display of the language switcher on different devices. We also considered the possibility of custom code affecting its visibility. To further investigate, we requested temporary access to the client's site, with a strong recommendation to take a full backup before providing access. We recommended using the Duplicator plugin for backup purposes. http://wordpress.org/plugins/duplicator/
If you're experiencing a similar issue with your language switcher not appearing on mobile devices, we recommend checking your theme options for any responsive design settings or custom code that might affect its visibility. If the problem persists, please consider taking a full backup of your site and then contact us for further assistance. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If so, do not hesitate to open a new support ticket with us for personalized assistance. Contact WPML Support
Problem: The client was experiencing an issue where the language switcher flags were displaying much larger than expected on their website. Additionally, after an initial fix, the language switcher disappeared on smartphones and appeared strange in the footer.
Solution: First, we provided a CSS snippet to correct the size of the flags:
We also cleared the site's cache to ensure the changes took effect. For the issue with the language switcher not appearing on mobile devices, we created a separate support ticket to maintain focus on one issue at a time, as per our support policy.
If the solution provided here does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.
Problem: The client was unable to translate the custom excerpt using the TRAVEL TOUR theme by Goodlayers.
Solution: We identified that the custom XML configuration code in the plugin did not register the custom excerpt for translation. The existing code in
/wp-content/plugins/tourmaster/wpml-config.xml
was missing the necessary entries. To resolve this, we provided the following XML configuration to be added to WPML > Settings > Custom XML Configuration tab:
After adding this code, the client should edit the tour, make a small change to the tour content, save, and then update the translation. For further guidance, we referred to the documentation on custom fields translation options.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket in our support forum.
