Problem: The client is experiencing an issue where the footer, although correctly translated in WPML, still displays in English on the live website in the French version and other translated pages. This footer is a custom post type created by the theme and selected from the theme options.
Solution: We resolved the issue by identifying the footer block IDs for each language from the footer template pages. In WPML → String Translation, we registered the English footer ID and added the corresponding IDs for the other languages. This configuration ensures that WPML knows which footer template to use for each language in the MedCity theme. After saving these settings, each language now correctly loads the appropriate footer template. Additionally, some footer links are custom menu links, which must be manually translated in WPML → String Translation. It's also necessary to translate the menus themselves to ensure all footer links display correctly in every language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with transferring the WPML site key to a new domain name, phagetherapygeorgia.eu, from the old site, caucasushealing.com. The client is unable to connect the key on the new site, encountering an error message 'wpml: Unable to register: Site key not matching'. Additionally, the site is running slow after the domain change. Solution: 1. To resolve the 'Site key not matching' error and transfer the WPML site key to the new domain, you need to re-register the key. Re-registering the key will not affect your translations; it is only necessary to keep WPML updated and to access support and translation features. 2. If you are unsure where to find the option to re-register, navigate to the 'Plugins' section in your WordPress dashboard, then go to 'Add New', and you will find the 'Commercial' tab where you can manage your WPML registration.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
