Problem: The client is experiencing an issue where the footer, although correctly translated in WPML, still displays in English on the live website in the French version and other translated pages. This footer is a custom post type created by the theme and selected from the theme options.
Solution: We resolved the issue by identifying the footer block IDs for each language from the footer template pages. In WPML → String Translation, we registered the English footer ID and added the corresponding IDs for the other languages. This configuration ensures that WPML knows which footer template to use for each language in the MedCity theme. After saving these settings, each language now correctly loads the appropriate footer template. Additionally, some footer links are custom menu links, which must be manually translated in WPML → String Translation. It's also necessary to translate the menus themselves to ensure all footer links display correctly in every language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with transferring the WPML site key to a new domain name, phagetherapygeorgia.eu, from the old site, caucasushealing.com. The client is unable to connect the key on the new site, encountering an error message 'wpml: Unable to register: Site key not matching'. Additionally, the site is running slow after the domain change. Solution: 1. To resolve the 'Site key not matching' error and transfer the WPML site key to the new domain, you need to re-register the key. Re-registering the key will not affect your translations; it is only necessary to keep WPML updated and to access support and translation features. 2. If you are unsure where to find the option to re-register, navigate to the 'Plugins' section in your WordPress dashboard, then go to 'Add New', and you will find the 'Commercial' tab where you can manage your WPML registration.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that the language switcher had disappeared on smartphones and was unsure how it was added to the header in the first place.
Solution: We suggested checking if there was an option within the theme settings that might control the display of the language switcher on different devices. We also considered the possibility of custom code affecting its visibility. To further investigate, we requested temporary access to the client's site, with a strong recommendation to take a full backup before providing access. We recommended using the Duplicator plugin for backup purposes. http://wordpress.org/plugins/duplicator/
If you're experiencing a similar issue with your language switcher not appearing on mobile devices, we recommend checking your theme options for any responsive design settings or custom code that might affect its visibility. If the problem persists, please consider taking a full backup of your site and then contact us for further assistance. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If so, do not hesitate to open a new support ticket with us for personalized assistance. Contact WPML Support
Problem: The client was experiencing an issue where the language switcher flags were displaying much larger than expected on their website. Additionally, after an initial fix, the language switcher disappeared on smartphones and appeared strange in the footer.
Solution: First, we provided a CSS snippet to correct the size of the flags:
We also cleared the site's cache to ensure the changes took effect. For the issue with the language switcher not appearing on mobile devices, we created a separate support ticket to maintain focus on one issue at a time, as per our support policy.
If the solution provided here does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.
