Problem: The client is experiencing a 'critical error' when trying to access a specific link in English, while it works in French and other action taxonomies. Solution: We investigated the issue with our 2nd-tier team, who tested the site locally without encountering any memory errors. This suggests that the problem might not be directly related to WPML, especially since the error persists even when WPML is disabled. We recommend setting up a staging site on the same server with the same configuration as the live site. This allows for testing with minimal plugins and theme settings to pinpoint the component or configuration causing the issue. If further investigation reveals that the issue might be related to WPML, we encourage you to contact us for additional support.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate WooCommerce brands using the WPML plugin. After translating them from the Taxonomy section, you are still prompted to translate them again on each individual product page. Additionally, the content of the Brand is not displayed on the product page. Solution: We recommend translating the taxonomies directly from the products rather than from the WPML > Taxonomy Translation section. This approach ensures that the translations are saved in the Advanced Translation Editor's translation memory. For more details on how WPML manages translations, please visit https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: You are experiencing issues with your website where translations have stopped syncing, the navigation menu switcher generates random links, and the website is experiencing frequent crashes. Errors reported include PHP memory exhaustion and incorrect function calls for loading translations. Solution: 1. Contact your hosting provider to increase the server PHP memory limit as indicated by the 'Fatal error: Allowed memory size exhausted' message. 2. For the PHP 'Notice: Function _load_textdomain_just_in_time', refer to the WPML errata page for guidance on resolving early translation loading issues: https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/ 3. For issues related to properties missing 'agents', follow the instructions provided in this video tutorial to assign agents to properties: https://go.screenpal.com/watch/cThQoCnQ5xZ
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum: WPML Support Forum.
Problem: The client reported that the flags in the navigation menu were not synchronizing correctly. When clicking on a flag for another language on various pages, it redirected to a random page in that language instead of the correct translation. Solution: We first suggested checking our documentation on translating menus, which can be found here: https://wpml.org/documentation/getting-started-guide/translating-menus/ Upon further investigation, we discovered that the language switchers function correctly when the footer language switcher is enabled. We asked the client to confirm where the navigation menu language switchers were added, as we were unable to inspect or edit them.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues where newly imported translations from XLIFF files are not appearing or updating correctly on their website. Additionally, when attempting to edit these translations in the WPML Translation Editor, the changes do not reflect, and they have to redo the translations manually. Solution: We explained that once translations are imported via XLIFF files directly into the database, they cannot be edited using the WPML Translation Editor. This is because the WPML editor operates with a separate memory system that does not synchronize with direct database edits. To resolve this, the client should choose a consistent method of translation: either continue using XLIFF for all updates and re-import after making changes or switch to using the WPML Translation Editor for all translations to ensure consistency and avoid loss of data.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum for further assistance.
