Problem: The client was experiencing two issues: firstly, the WPML plugin dashboard indicated that they were out of credits for automatic translation, despite having credits left. Secondly, after translating a page, other languages were using a different template which the client did not have in their WordPress. Solution: For the first issue regarding credits, we advised the client to check if the credits were stuck or not assigned to the site. We recommended navigating to https://wpml.org/account to move the credits back to their WPML.org account. Following this, the client should remove the current site key and generate a new one at https://wpml.org/account/sites/, unregister and re-register WPML with the new key, and then re-add the credits by following the steps at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. For the second issue regarding template consistency across translated pages, we requested the client to open a new ticket as per our Support Policy to handle one problem per ticket.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
