Problem: You are experiencing issues with reviews being posted in the wrong language section on your e-commerce site. Previously, you had to delete and repost the review in the correct language, which is not ideal. Solution: We recommend enabling a feature that allows reviews to be displayed in all languages. You can activate this option by checking the appropriate checkbox. For more details, please visit: Displaying Product Reviews in Multiple Languages. Once this feature is enabled, you can translate the reviews using WPML → String Translation. Reviews will then show a "(translated)" label when viewed in another language.
Please note that this solution might not be relevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing sporadic issues with translating slugs within URLs on their website, where slugs appear in the secondary language instead of the main language and vice versa. The issue seems to resolve itself, suggesting a potential cache problem. Solution: We recommend the following steps when the issue occurs again: 1. Re-save the permalink structure. 2. Flush the cache memory. 3. Go to WPML -> Support -> 'troubleshooting' link and click on 'Clear the Cache in WPML', 'Fix element_type collation', and 'Set language information' buttons as described in this link. 4. Activate the WordPress debug mode as described in this guide and check for any error messages in the debug.log file. 5. If the issue persists, consider creating a staging site with a copy of the live site, leaving only the WPML and WooCommerce plugins to double-check if the issue appears again.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues here, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket here for further assistance.
