Problem:
The client was unable to update translations for custom posts; the process remained 'in progress' without completion. Attempts to clear site and plugin caches, and adding more credits did not resolve the issue. The problem persisted even after deleting and retranslating posts.
Solution:
We recommended the following steps:
1. Ensure a full site backup is taken.
2. Navigate to WPML >> Support page, and click on the Troubleshooting link.
3. On the Troubleshooting page, perform the following actions in the *Clean up* section:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
If the issue persists after these steps, we advised to regenerate the site key:
1. Visit your account page
2. Delete the existing key for the site and unregister WPML.
3. Generate a new key and register the site again.
4. Ensure all plugins, especially Elementor, are updated to their latest versions.
5. Update the post in the original language to refresh the translation settings.
If these steps do not resolve the issue, it may be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
