Problem:
If you're experiencing issues with changing the translation engine in WPML from Deepl to Google and not seeing any changes in the translated content, or if you're curious about how WPML handles having both Google and Deepl translation engines enabled at the same time, we have some guidance for you. Solution:
For the first issue, ensure that you have completely deleted the previous translation from both the list where the page/post translation appears and from the trash. We have a guide on how to properly delete a translation: https://wpml.org/faq/how-to-delete-the-translation-of-a-page/. It's possible that the translation was not fully removed before resending the translation job with the new translation engine selection.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.
Problem: The client was inquiring about how WPML handles having both Google and Deepl translation engines enabled at the same time. Solution: We explained that WPML prioritizes the translation engines based on the order of preference set by the client. The engine listed at the top will be used first, provided it supports the language pair required for the translation. If the top choice is not compatible, WPML will then attempt to use the second option, and so on. We recommended reviewing our documentation on how to change automatic translation engines for more detailed information: https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client inquired about the possibility of adding AI translators, such as the ChatGPT API, to the WPML translation widget. Solution: We informed the client that currently, there is no integration between ChatGPT/AI translation services and WPML. We do have plans for potential integration in the future, but we cannot provide an estimated time of arrival as it is still in the feature request stage. We have taken note of the client's interest and have added their vote to the feature request.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we encourage you to open a new support ticket for assistance. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
