Account Issues

Problem:
If you're encountering an error message 'Change the field group translation setting', seeing a lock icon when trying to update content, or having issues updating the WPML plugin, here are the steps to resolve these issues.
Solution:
1) For the error message 'Change the field group translation setting', it's actually a warning indicating a needed adjustment. Set the ACF Field Group to 'Do not translate'. More details can be found here: https://wpml.org/errata/advanced-custom-fields-field-group-should-be-set-as-not-translatable/
2) If the WPML plugin won't update, it might be due to the site still being registered under an old domain. To fix this, go to WPML → Plugins → All Plugins, open the Commercial tab, click 'Unregister' at the top right, and then add the new site key from your WPML account: https://wpml.org/account/sites/
3) If you encounter a lock icon when updating content, this is expected unless translation preferences are configured. Set your preferred translation option as explained here: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/translating-the-acf-options-page-custom-fields-with-wpml/#translating-options-page-custom-fields
If these solutions do not resolve your issues or seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.