Problem: You are trying to update WPML plugins and encountering a connection error. After deactivating the license, you are unable to re-register it. Solution: To resolve the site key issue: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, generate the key, copy it, and paste it back into the input box, then press the Register button. If the issue persists, contact your hosting provider to whitelist the following URLs: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net For more details, visit WPML connection issues documentation. To manually update WPML plugins: 1. Take a full backup of your site. 2. Deactivate and delete the existing WPML plugin files from wp-content/plugins. 3. Download the latest plugin versions from your WPML account. 4. Upload and activate the new versions on your site. For more information, visit updating WPML manually documentation.
If these steps do not resolve your issues, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is migrating their site from siamis.net to siamis.ac.th and encountered issues accessing the WordPress dashboard on the old domain. WPML detected a domain change and requires migration, but the client cannot access the link to get the migration code. Solution: 1. Complete the migration process on the new site, by clicking on the "Start migration" banner. 2. Register the new site URL on WPML by visiting https://wpml.org/account/sites/. 3. If the site URL is already registered, delete it from the list and re-enter it. This action will generate a new site key. 4. Click on "Show key", copy the new site key, and enter it on your website's dashboard under Plugins > Add New > Commercial (tab) to complete the re-registration of WPML. 5. If WPML is still registered to the old site, make sure to unregister it first. If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: Der Klient benötigt einen AV-Vertrag (Auftragsverarbeitungsvertrag) für die Nutzung von WPML automatisierten Übersetzung Tokens und möchte wissen, mit wem dieser Vertrag abgeschlossen werden muss, um deutsches Recht einzuhalten. Solution: Wenn Sie einen AV-Vertrag benötigen, der nicht direkt mit technischen Problemen von WPML zusammenhängt, empfehlen wir Ihnen, das Kontaktformular auf unserer Website zu nutzen. Sie können uns direkt über diesen Link erreichen: https://wpml.org/home/contact-us/contact-form/
Falls diese Lösung veraltet sein sollte oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
